SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy explains how orders placed through Label Crimsonmuse are processed and delivered.

1. Delivery Area

We currently ship orders to addresses within India.

International shipping, where offered, will be subject to the availability and terms displayed at the time of purchase.

2. Order Processing

Orders are generally processed and dispatched within 6-7 days after successful confirmation of the order and payment.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Timeline

After dispatch, delivery generally takes approximately 7-10 business days for standard shipping and 2-3 days for express shipping, depending on the destination and courier service.

Estimated delivery timelines may vary for remote locations, difficult-to-service areas, public holidays, weather conditions, natural events, transportation disruptions or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Where free shipping is offered, the applicable terms will be displayed on the Website.

5. Tracking

Where tracking is available, tracking details will be shared with the customer through the email address, mobile number or other contact details provided at the time of purchase.

6. Delivery Address

Orders will be delivered to the address provided by the customer at checkout.

Customers are responsible for ensuring that the address, PIN code and contact details provided are accurate.

If an incorrect address is provided and the shipment cannot be delivered as a result, additional delivery or re-shipping charges may apply where permitted.

7. Delayed Delivery

While we make reasonable efforts to meet the estimated delivery timeline, delays may occur due to courier operations, weather, public holidays, strikes, natural events, governmental restrictions or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us so that we can investigate the shipment with the relevant logistics provider.

8. Lost or Damaged Shipments

If your parcel appears damaged at the time of delivery, please notify us as soon as reasonably possible and provide photographs or other relevant evidence.

Where a shipment is lost in transit, we will coordinate with the relevant courier/logistics provider and take appropriate action in accordance with applicable law and our shipping arrangements.

9. Undelivered / Returned Shipments

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery or other customer-related reasons, we may contact you regarding re-shipment.

Additional shipping charges may apply for re-shipment where permitted.

10. Contact

For shipping or delivery-related questions:

Email: labelcrimsonmuse@gmail.com
Phone: +91 88129 30558

Label Crimsonmuse
SECOND FLOOR, HOUSE NO.5, 1ST BYE LANE, HOUSE NO. 5, Barnachal road, Anuradha Shiv Mandir, Bamunimaidan, Guwahati Kamrup M, Assam, 781021